Customer / Technical Services Rep

YES!  Mercury is hiring again!  We are looking for a well rounded, self motivated, experienced wheel builder who can also provide incredible customer service.  

At Mercury, we make sure each customer gets the perfect set of wheels for his or her needs; you'll be on the front lines in this effort. Qualified applicants possess wheel building skills with an equal emphasis on customer service.

About Mercury

Our mission at Mercury, why we exist, is to design the fastest, most reliable and stiffest wheel set possible. We will leave no stone unturned to ensure you have the highest performing wheels on the market.  Our mission – connect people to the perfect set of wheels - begins with our team members. We seek out and hire the most amazing talent we can find to come be innovative, fresh, and inspiring to take us to the next level.

About the Job

  • Provide prompt and courteous customer support through telephone, electronic, or face-to-face contact.
  • Provide immediate assistance to customer comments, inquiries, and praise/complaints as well as pricing and information on product availability.
  • Process customers’ returns, exchanges, and warranty repairs and maintain records of actions taken to resolve issues.
  • Assist with order fulfillment.
  • Communicate and coordinate order status for customers.
  • High volume wheel builds.
  • Calculate spoke lengths.
  • Ensure inclusion of technical specifications for products.
  • This position resides in Ogden.
  • Other responsibilities may be assigned.

About You

We want someone who's excited to work in a high-energy, ever-changing environment.  Above all, you need to be intelligent, creative, enthusiastic, constructive, and have an optimist's attitude. Beyond that, we desire someone with the following professional experience: 

  • At least 12 months experience in a similar capacity.
  • Demonstrated ability to thrive in an ever-changing, sometimes chaotic environment.
  • Organized and detail-oriented, as well as an exceptional communicator.
  • Customer service experience and bicycle wheel knowledge essential
  • Bicycle wheel knowledge essential

Bonus Skills

  • Microsoft Excel knowledge
  • Knowledge of the Web, preferably with some experience with social media tools

It’s about a lifestyle, not just a job, and we support our team members in as many aspects of life as possible all while connecting them to their passions so we may better connect our customers with their passions.

    We are an Equal Opportunity & E-verify Employer.

    Position is full-time, hourly, 40 hrs / week.  Hourly Rate ranges from $10-$14/hr depending on experience and skill level.  Paid Federal Holidays and all the water you can drink!